General Food and Drink - Equipment

A deeper dive into procook.co.uk

Common questions asked about www.procook.co.uk

1. Do you offer free delivery?

Yes, we offer free delivery on orders over £60. This applies to all products available on our website, including cookware, kitchen appliances, and tableware. Free delivery is a great way to save on shipping costs and make your shopping experience more convenient. Please note that this offer is only available for deliveries within the UK mainland. For orders below £60, a standard delivery charge will apply.

2. How can I find a ProCook store near me?

To find a ProCook store near you, simply visit our website and click on the 'Stores' tab in the menu. This will take you to a page where you can enter your location or postcode to find the nearest store. Our stores offer a wide range of high-quality cookware and kitchen accessories, and our friendly staff will be happy to assist you with any queries or product recommendations. You can also find the contact details and opening hours of each store on our website.

3. How do I log in to my ProCook account?

To log in to your ProCook account, click on the 'Log In' button in the menu on our website. This will take you to the login page where you can enter your email address and password. If you have forgotten your password, you can click on the 'Forgot your password?' link and follow the instructions to reset it. If you don't have a ProCook account yet, you can create one by clicking on the 'Sign Up' button and filling in the required information.

4. Can I return or exchange a product?

Yes, we have a hassle-free returns and exchange policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. The product must be unused and in its original packaging. To initiate a return or exchange, please contact our customer service team or visit one of our ProCook stores. They will guide you through the process and provide you with a return label if needed. Please note that certain products, such as personalized items or perishable goods, may not be eligible for return or exchange.

5. How can I contact ProCook customer service?

If you have any questions, concerns, or need assistance, our customer service team is here to help. You can contact us by phone, email, or through our website's live chat feature. Our customer service representatives are available Monday to Friday, from 9am to 5pm. We strive to provide prompt and helpful support to ensure your shopping experience with ProCook is enjoyable and satisfactory. You can find our contact details on the 'Contact Us' page of our website.

Some reasons to choose procook.co.uk

Brilliant experience from start to finish!

We initially visited the store in Stratford and had a really positive experience with a young store assistant who talked us through all the options. We were planning to return later that day but were unable to, so ended up ordering the items online. The process was easy and they arrived quickly. The pans are amazing! We also followed up with customer service about a request we had, and they were super accommodating. Overall a brilliant experience from start to finish!

Great store

Always very welcoming, friendly, and helpful. Bought two items that were part of a bundle offer, and they still honored my Bluelight Card discount, even though this should only be used against full priced purchases. Thank you ProCook.

Excellent set

Excellent set, apart from the casserole pot which is quite small and not much bigger than the largest size saucepan difference being is that it has two side handles. Other than that, I am pleased with my purchase.